Terms & Conditions

These Terms and Conditions govern the delivery of emotional support sessions by Little Roots Wellbeing, operated by Coral Mitchell. By booking sessions, you confirm that you have read, understood and agree to these terms.

The Little Roots Wellbeing website is built and managed on Coral's behalf by WAT Websites Ltd, who act as a data processor for any information submitted through this site. Full details are set out in the Privacy Policy.

Please read these terms carefully before booking. If you have any questions please contact Coral at littlerootswellbeing@gmail.com before proceeding.

Little Roots Wellbeing provides private online emotional support and confidence-building sessions for children. These sessions are delivered by Coral Mitchell, a qualified Level 3 Teaching Assistant with specialist training in Emotional Literacy Support.

• All bookings are confirmed by email or WhatsApp message from Coral
• A free 30-minute initial consultation is offered prior to sessions beginning — this is for parents and carers only
• Sessions are 45–50 minutes in duration and are delivered online via a secure video platform
• A parent or carer must be present in the home (though not necessarily in the same room) during all sessions with children under 16
• Session links will be sent in advance — please ensure you have a reliable internet connection and a quiet, private space

• Current session fees are displayed on the Pricing section of the home page and are subject to change with reasonable notice
• Payment is due prior to or on the day of each session unless a block booking agreement is in place
• Block booking fees are payable in advance of the first session in the block
• Accepted payment methods will be confirmed at the time of booking
• Receipts are available on request

• 48 hours or more notice: Full refund or session rescheduled at no charge
• 24–48 hours notice: 50% of session fee charged, or session rescheduled (subject to availability)
• Less than 24 hours notice or no-show: Full session fee charged

In the event that Coral needs to cancel a session, you will be offered a full refund or alternative appointment at no extra charge.

For block bookings, missed sessions without adequate notice will be counted as used sessions within the block.

• Either party may end the working relationship at any time by giving reasonable written notice
• Coral reserves the right to end a session immediately or terminate the working relationship if she believes it is in the best interests of the child's safety or wellbeing, or if these terms are breached
• Coral may recommend that a family seeks additional or alternative support if she feels this would better serve the child's needs
• Unused sessions in a block booking will be refunded pro-rata if the working relationship ends at Coral's initiation

All information shared during sessions is treated with the utmost confidentiality. Session content will not be shared with third parties without consent, except where there is a safeguarding concern or legal obligation to do so.

Please refer to the Safeguarding Policy for full details of when confidentiality may need to be broken.

Sessions must not be recorded by parents, carers or children without the prior written consent of Coral Mitchell. Coral will not record sessions without the prior written consent of the parent or carer. Any agreed recordings are for the sole use of the parties concerned and must not be shared, published or posted online.

In the event of technical difficulties preventing a session from taking place, Coral will make every reasonable effort to reconnect or reschedule the session at no additional charge. If technical issues are on the client's side and the session cannot take place, the cancellation policy in Section 5 will apply.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms were last reviewed in April 2026 and may be updated periodically. Continued use of services following notification of changes constitutes acceptance of the updated terms.